Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Larry Coleman Jr

August 17, 2023

5  out of  5 rating by Larry Coleman Jr
"Not exactly sure who woman was that answered phone but she allowed me to see how an insurance agency is supposed to work. I'm in colonial heights and I'm not a client of their's but she made my day when my own agent let me down AGAIN!!! Needed a copy of my insurance cards but my own agent wouldn't pick up or return calls and I needed them because I was about to rent a car!!! She sent me my insurance cards via email within 2 minutes!!!! A day later my own agent still hasn't contacted me!!!!! Reliable agency was over 30 miles away but accessible. Thank you."

Gene Boyce

August 16, 2023

5  out of  5 rating by Gene Boyce
"Very knowledgeable and pleasant to deal with!"

johnnie smith

August 7, 2023

1  out of  5 rating by johnnie smith
"I have been with State Farm for 20 years and was happy until now! !!! My insurance man retired and I came over to powertan has been right since !! I broke down in goochland va on Sunday call for tow !! Well after 2 hours in the heat and I'm a senior no one at the office had any thing about me on file!! I call his cell 3 times no answer finally he was out of town !! I finally called Seays Towing and paid 170.00 out of my pocket!! Not happy!! His personal work from home !! My name was changed and it took forever to get that straight!! Plus the bill was reduced was great!! But the next bill was higher !! Changing to someone who has people working in the office!! A 78 year old female!!"

Andrew Wilks

July 20, 2023

5  out of  5 rating by Andrew Wilks
"Tanner Cochran is a superstar! Friendly, helpful and knowledgeable."

Patricia Gordon-Breggs

May 17, 2023

5  out of  5 rating by Patricia Gordon-Breggs
"I’ve been with State Farm insurance since 1989 . I can depend on my agent Dawn at Jeff Cochran office anytime and day . She is the best ."

Shannon Upton

March 19, 2023

5  out of  5 rating by Shannon Upton
"I recently made some updates to my policy and 2 days later was involved in a hit and run with an 18 wheeler. I have been working with Tracy in regards to both situations as well as signing up for life insurance for me and my two daughters. I could never had imagined I would receive such AMAZING customer service! Tracy has gone above and beyond in aiding me in all the fore mentioned. She has answered all of my questions and addressed all of my concerns in ways that I can easily understand. Not to mention the fact that I am due any day with my second child which creates an urgency to my claims being handled. Which Tracy has taken into consideration and helped me try to speed up the process as much as possible. I couldn’t be happier with the customer service I have received."

Torri Morris

January 25, 2023

5  out of  5 rating by Torri Morris
"Awesome group. We have been with Jeff and his team for years. Always prompt with replies."

La-Neka Brown

January 22, 2023

5  out of  5 rating by La-Neka Brown
"I appreciate all the hard work Jeff and his team does to provide excellent customer service and care for each of their clients. From buying my first house and car to my multiple moves and life changes, Jeff and his team have provided coverage for it all. Shout out to Dawn for being with me every step of the way to make sure no matter what I do, my property and assets are properly covered."

Wanda January

December 29, 2022

5  out of  5 rating by Wanda January
"Dawn Toney is our agent. No matter what time of day or night we call her she is willing and able to advise us and put together the insurance package we need. Thank you, Dawn. We appreciate you and pray for your peace and safety. Mark and Wanda January"

J Rivenbark

December 5, 2022

1  out of  5 rating by J Rivenbark
"Have been trying to get 500 deductible back since July settlement. Worst service in 25 years of doing business with SF. Office is clueless, have not followed up or returned calls on 4 separate occasions. Jeff has no clue who his customers are. Beware, go somewhere else. I'd give zero stars if possible"

trey duncan

December 2, 2022

5  out of  5 rating by trey duncan
"Very friendly staff, always willing to help and give helpful information with any questions you ask. Very detailed, very responsive and quick to return phone calls and willing to do there best to find best quotes and rates for any service you need or want. Wouldn’t go to any other office anytime soon thank you to Jeff and his whole team for everything they have helped with. Would highly recommend to anyone looking for insurance."


October 14, 2022

5  out of  5 rating by Amy
"Jeff has been great. He is helpful, knowledgeable, professional, and has been able to save us money on our auto, homeowners, and umbrella policies."

David Miller

October 5, 2022

5  out of  5 rating by David Miller
"Nice people and good rates"

Falyn Walter

September 30, 2022

5  out of  5 rating by Falyn Walter
"highly recommend jeff Cochrans office. They are always on top of any and all questions I have. the staff is absolutely amazing as well."

N Jasper

March 14, 2022

1  out of  5 rating by N Jasper
"All about themselves just want your money"

David Patsel

February 8, 2022

5  out of  5 rating by David Patsel
"Tanner is very personable and knowledgeable. We transferred our business over to him"

Brandy Dowdy

February 2, 2022

5  out of  5 rating by Brandy Dowdy
"10+ *** Wonderful group of agents and helpers!!!! Have had a couple of claims and they were right on top of it!! Very highly recommend State Farm and Jeff Cochran's office in Powhatan,Va!!"

Ben Zimmerman

January 23, 2021

5  out of  5 rating by Ben Zimmerman
"Nikki is pleasant and so easy to work with. A brief email or a quick call and she just takes care of whatever insurance need I have. It's refreshing to deal with someone who's so efficient."

Stephen Shaw

July 16, 2020

5  out of  5 rating by Stephen Shaw
"Jeff and his staff always go above and beyond to help me with my insurance questions!"

Shaun Erwin

March 2, 2020

5  out of  5 rating by Shaun Erwin
"The staff here is awesome. They always know who it they are dealing with and it never feels like an impersonal transaction with a business. They keep in touch to make sure everything is what I need with my policies and let me know when anything is coming up with changes or payments being due. Always a pleasure to deal with everyone here, and how often can you say that about an insurance company."

Stephanie Maybee

November 20, 2019

5  out of  5 rating by Stephanie Maybee
"Professional with a personal touch, outstanding customer service with attention to detail unsurpassed by any agency I have ever dealt with. This office and the staff truly care about their customers! I highly recommend!!"

Susan Merlin Davis

November 13, 2019

5  out of  5 rating by Susan Merlin Davis
"They will bend over backwards to help you."

Pamela Morton

November 7, 2019

5  out of  5 rating by Pamela Morton
"Great group of professional staff everyone has been so courteous and very informative of all that was needed to get a good policy. Will recommend them in the future. Thank you,"

Regina Reams-Giuffreda

August 27, 2019

5  out of  5 rating by Regina Reams-Giuffreda
"The agents here are super nice and personable"

Liz E

October 1, 2018

5  out of  5 rating by Liz E
"Greatest group ever!"